return policy:

We make every effort to help you be sure of sizes and features of all items prior to purchase. We offer detailed product pages and sales support. Please contact us if you have any doubt or questions about your order before it ships. We can be reached toll free at 888-425-5763.

 

cpapusa.com will accept returns on most* unopened product within 30-days of the original ship date. A 15% restocking fee will be subtracted from the original cost and a credit for the difference will be issued. The refund will be applied against the original payment method i.e. credit card, Paypal or check. If an item was shipped for free due to purchase price meeting our free shipping requirement, the actual shipping cost will also be deducted in addition to the restocking fee. Original shipping costs are not refundable. Please note that any product that has been opened cannot be returned. The definition of “opened” applies to the original packaging provided by the manufacturer including their packaging materials and carton.

 

cpapusa.com requires that a Return Merchandize Authorization Number (RMA#) be obtained prior to the return of any goods. Merchandise returned without a RMA# will be disposed of without any credit returned to the customer. Please understand that the majority of our products are medical in nature and we cannot accept them if we do not have the confidence that they are no longer in their original condition.

 

The products must be returned protected within a proper shipping carton to protect the original product packaging from shipping damage. No shipping labels or writing can be applied upon the original packaging.

 

An issued RMA# and subsequent refund is conditional on the information provided by the customer. If the product is returned with a RMA# and is found to be opened and/or missing original packaging the information will be noted on the RMA# and the refund will be denied. 

 

A RMA# will be issued for products that have manufacturing defects and the restocking fee will be waived though the customer is still responsible for any shipping charges.

 

There are some products that the manufacturer(s) offer a 100% satisfaction guarantee that would cancel the 15% restocking fee though the shipping charges would not be refunded. These items are defined in their descriptions and would still require contacting cpapusa.com for a RMA# prior to returning.

 

Product warranty decisions are made solely by the manufacturer. Manufacturer's may require the return for repair/warranty of a product to pass through cpapusa.com. All shipping charges and diagnostic fees where applicable are the responsibility of the customer.

 

Once an RMA# is assigned a return address will be confirmed. Please write the RMA# and the customer contact information on a note and place within the return package.

 

 

Note *: Products that are special order, sale or close out items are not returnable. Items indicated as not returnable on the product page are not-returnable as well. If you have any further questions we will be glad to help to make sure you know what you are purchasing.