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Help Center

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How to apply to Medicare for reimbursement? 

To provide the discounted pricing on our website’s we do not deal directly with Medicare and are not approved Medicare providers. Provided here for your convenience is the DME (Form CMS-1490S)


What is your Warranty? 

We have a very specific product warranty that is outlined in our website’s Terms and Conditions section. If you are concerned about the warranty that our product offers, we suggest that you visit the Warranty Policy section of our website for more information.

How are your products shipped? 

We use UPS as our main source for shipping. When you register an account during your purchase, you will have access to their real-time shipment tracking through our website. 

Do you ship to P.O. boxes?  

Yes, though we reserve the right not to do so. Only the U.S. Postal Service will service delivery to a P.O. box.

Where do you ship to? 

We are currently structured to ship to destinations within the United States.  If you have an order that requires special consideration for shipping, please contact us directly.  

How do you handle product defects? 

We have a very specific product defect policy that is outlined in our website's Terms and Conditions section. If you are concerned about our product Warranty, we suggest that you visit the Warranty Policy section of our website for more information.

What do other customers say about your products? 

We are very proud of the response that we have received from all of our valued customers and followers.  Please visit our FaceBook page to learn more about what our customers think of our products.

How soon will I receive my product shipment? 

We do our best to keep up with demand, and will typically send out an order placed before 3 p.m. that same day. However, large orders occasionally hit our inventory unexpectedly. You will be immediately aware of this rare occurrence before your credit card is asked for. 

What have I forgotten to ask you? 

A couple of tips for you. If you are having your products shipped to a RESIDENCE, and will not be there to receive the package, please indicate NO SIGNATURE REQUIRED when placing your order. We are able to set up a “Periodic Shipment Program” for our repeat customers that would like to receive products on a regular basis. To request more information about this type of shipment program, please visit the contact section of our website to submit a request.